Delivery & Returns

Standard 2-5 Days £2.99
Next Working Day £8.99

Notes:
The working week is considered Monday – Friday.
Next Working Day orders must be placed before 1pm
Orders placed over the weekend or on a Bank Holiday will be handled the following working day

All UK orders over £100 will automatically qualify for FREE SHIPPING.

European Shipping

Standard 5-7 days £12.99 (1-20 Items)
Standard 5-7 days £19.99 (21-50 Items)

Notes:
Orders placed over the weekend or on a Bank Holiday will be handled the following working day We are not responsible for any delays in clearing customs at customers end Please email us for our special rates for larger quantities.

International Shipping

Courier 7-14 days Starting from £29.00

To get an estimate on the shipping costs to your specific country, place items required into your shopping cart which will calculate the expected cost for delivery of your order.

Notes:
Orders placed over the weekend or on a Bank Holiday will be handled the following working day The customer is responsible to pay and clearance charges and duties in their country We are not responsible for any delays in clearing customs at customers end Please email us for our special rates for larger quantities.

If your parcel does not arrive in the specified time, please email customercare@proluxe.co.uk and we’ll be happy to help!

RETURNS & EXCHANGES

DOWNLOAD RETURNS FORM BY CLICKING HERE.

Returns

You can return your item in its original condition:
1. Fill out the returns form; click here to download and print the form.
2. Please fully fill out the form with all of your details including the product code, name, size, colour and quantity of the items you want to return to us.
3. Please tick the refund box.
4. Send the items back to us at your own cost and your items will be refunded on receipt.

Notes:
Unfortunately we cannot offer a refund
a) If you return your items to us later than 14 days from receiving your order.
b) If your items are in clearance or personalized
c) If your items are dirty or damaged from your personal use.

Exchanges

If you decide to exchange your items within 14 days of receiving your order for a different style, size or colour then please follow the instructions below:

1. Fill out the returns form, click here to download and print an additional form.
2. Please fully fill out the form with all of your details including the product code, name, size, colour and quantity of the items you want to return to us.
3. Fill out the details of the items you require in exchange, including the new style, size and colour required.
4. Please select your exchange payment method for us to resend the items out to you (if you do not fill in this section then the process of your order might be delayed)
5. Return the items back to us at your own expense.

Notes:
When is an exchange not possible?
a) If you return your items to us later than 14 days from receiving your order.
b) If your items are in clearance or personalized.
c) If your items are dirty or damaged from your personal use.
d) If the items you require are not available, or are out of stock.